IT 
You’re probably experiencing one of these issues:
- You are trying to close the rental outside the service coverage area (Operating Area)
- At your location, there is a poor coverage of the GPS signal. Move a few metres and try again.
- There is not a good internet connection (WiFi or mobile network), that is, you are in an area where the vehicle cannot connect to the Internet. Move a few metres and try again.
If you are using a Piky car, to end the rental you must have activated the handbrake, closed the windows and both doors.
If you are using a Piky scooter, and have used the helmets provided, you must have connected both helmets to the control cables in the top box, you must have closed the top box and you must have placed the vehicle on the stand.
If these are not the case, call our Customer Service immediately. It is available 24 hours a day on the toll-free number 800078506 or send a whatsapp message to the number 3454572929.
