Every 25 km traveled with Pikyrent you automatically receive 5 free bonus minutes, to be used on your next rentals. You can check your accumulated minutes and your progress in the Loyalty Rewards section of the app.

With Rental Booking you can configure and book the vehicle you prefer in advance, choosing the date, time and duration of the rental.

The rental is organized in 6-hour packages, which can also be purchased in combination with each other. The more packages you purchase, the greater the discount applied. You can purchase up to a maximum of 20 consecutive packages, equivalent to 5 days of rental.

You can choose how to collect and return the vehicle, opting for a Pikyrent Hub or, where available, for the home delivery and collection service. Depending on the services and methods selected, additional costs may apply, always indicated before confirming the booking.

The booking must be made at least 24 hours before the chosen collection date and time. The request is verified by Support and must be confirmed within 24 hours of insertion to become valid.

With Pikyrent you can eliminate the unlocking cost by simply ending the rental in one of the dedicated hubs.
Look for the "P" icon on the map and park the vehicle there at the end of your trip, we will refund you the cost paid for the unlocking.

If you sign up on the app and complete your profile, you will immediately receive a welcome voucher with 20 minutes of free rental.
To obtain it, simply complete the registration by entering your license and payment method. The voucher must be redeemed before making the first rental by tapping the "Redeem voucher" button.

With Pikyrent it is convenient to invite your friends: the more friends who sign up, the more free minutes you get for your rentals!

It's simple and fast:

• If you are already registered, you will find your invitation code in the Profile section of the app.
• Share it with a friend: when they register and enter your code, you will immediately receive 20 minutes of free rental.
• After your friend makes the first rental on any vehicle in the fleet, you will also receive a free 20 minute voucher.

The vouchers are credited directly in the app, in the Offers and agreements section. To use them, simply click on “Redeem Voucher”.

Pikyrent has activated agreements with various universities and polytechnics.
If you are a student or an employee of one of the partner universities, you can use the service at discounted rates.

How to activate the agreement:

1. Register on the Pikyrent app using your university email address (student or personal).
2. Go in the "Offers and agreements" section of the app.
3. Select "Agreements", enter the code provided by your university and upload an identification document, if requested.

The discount applies to all items: unlocking, rental, booking and parking.

Consult your university's website for all the details and the agreement code.

Pikyrent has activated an exclusive promotion in collaboration with Trenitalia and Ferrovie del Sud Est (FSE).

If you reach one of the cities where the Pikyrent service is active by train, using a Trenitalia or FSE regional ticket, you will be able to benefit from a 30% discount on a Pikyrent journey (scooter, microcar or car)

How to activate the promotion:

1. Register on the Pikyrent app by completing all the required steps (if you have not already done so).
2. Go to the "Offers and Conventions" section of the app.
3. Click on the "Voucher" tab and enter the code of your Trenitalia or FSE ticket.

The 30% discount applies to all items in the ride: unlocking, rental, booking and parking.
Each ticket is valid for a single rental, on any Pikyrent vehicle.
To take advantage of the promotion you must have a credit of at least 30 euros in your wallet.

The discount cannot be combined with other active promotions or agreements.

Pikyrent activates a dynamic promotion that reduces the cost of rental on some vehicles in the fleet.
Search on the map for vehicles marked with the "SALE" label and discover the discounted rate that will be applied to you when renting that particular vehicle.
Check the map regularly: offers change frequently and discounted vehicles disappear quickly!

Downloading the Pikyrent app is very simple!

Just one click, depending on your device:

If you have an Android smartphone or tablet

Download the app from the Google Play Store:

👉 https://play.google.com/store/apps/details?id=com.pikyrent.app&gl=IT

🍎 If you have an iPhone or iPad (iOS)

Download the app from the App Store:

👉 https://apps.apple.com/sk/app/pikyrent-urban-mobility/id1596489834

Once downloaded, register and immediately start moving freely with Pikyrent!

After completing registration, entering your driving license details (number, issuing body and expiry date), uploading the front/back photos of the driving licence, a selfie with the driving license in hand and entering a payment method, our team will verify the documents provided.

If all the data is consistent and correct you will receive immediate authorization and will be able to start renting vehicles immediately. Pikyrent.

Absolutely yes! If you can't start renting immediately, you can book the vehicle for up to 20 minutes at a discounted rate. During this period, the vehicle will be reserved only for you and cannot be rented by other users.

If you do not start the rental within 20 minutes, the vehicle will automatically become available on the map and can be booked or rented by others.

To book, select the desired vehicle on the map of the Pikyrent app and tap the "Book" button.

Of course! Inside the app, in the Profile section, you can consult the complete history of your Pikyrent rentals.

You will find all the useful information: date and time of start and end of the trip, duration, kilometers travelled, total cost and other details relating to your rentals.

You must first register on the app, entering your personal details, your email, your mobile number and, finally, setting an access password.

Once you have sent your contact details, you will receive a verification code via email and one via text message. By entering them in the app you will complete the registration. If you don't receive the codes, check your spam folder or you can always go back to the registration form and click on "send text message again" or "send email again".

To complete the registration for the service, you must enter your driving license details (number, issuing body and expiry date), upload a photo of the front and back of your driving license and a selfie with the license in hand and add a payment method. One of our operators will subsequently verify your data and then enable you.

If you are out and about and see a Piky microcar you can recognize the Cargo by its livery. It has a drawing of a package and the words Cargo. On the Pikyrent app map, you can filter the search using the button with the car icon and when starting the rental, you will be able to see the preview of the Cargo model. Piky Cargo can also be recognized by their identification number: 033, 034, 035, 037, 038.

Park the vehicle, making sure to park it in a permitted area. Once stopped, after having made sure that the vehicle is adequately locked and that it is equipped with all the accessories supplied, open the app and click on "End rental".

The service is active in the territory of the Municipality of Bari. Specifically within the Operational Area marked in blue and outlined on the Pikyrent app

Enter the voucher code directly in the app from the Subscriptions and Promotions menu -> Promotions -> Redeem voucher.

The voucher will be automatically used as a payment method for the next rental. You can use it for a single rental or reuse it for multiple rentals, if you still have some minutes available. Remember to always have credit in your wallet for unlocking or booking.

After completing the registration for the service, having entered all the data of your license (number, issuing body and expiry date) and having uploaded a photo of the front and back of your driving license and a selfie with the license in hand, the conformity verification process by one of our operators begins. The verification can take place within 24-48 hours of the request and at the end of the procedure, you will be enabled to use the service.

Deletion can be carried out independently from the app by following the following procedure:

Menu – Profile – Remove Account button

The credit present in the wallet will not be refunded as required by the conditions of use and the regulations signed during registration.

Of course! If you cannot start the ride immediately, you can book the vehicle for up to 20 minutes at a reduced rate, during which no one else will be able to rent that particular vehicle you booked. After 20 minutes have passed without you having activated the rental, the vehicle becomes "available" again and can be rented or booked by other users. Select one of our vehicles from the map on the Pikyrent app and click on the "Book" button.

Of course! In the Profile section within the app you can see all the data on your Pikyrent rentals. Data is available such as: start and end time, cost of the trip, km travelled, etc.

1. Open the Pikyrent app and view the map to locate the available vehicles.
2. Reach the nearest microcar and, once less than one meter away, press the "Start rental" button.
3. Alternatively, if you are already next to the vehicle, you can directly scan the QR Code on the windshield to start the rental. rental.

If the app reports that the vehicle is not available, it could be for one of the following reasons:

• the battery is flat,
• the vehicle is undergoing maintenance,
• it has already been booked by another user.

In this case, select another vehicle on the map and repeat the procedure.

If the vehicle is available, the door will open automatically and the instrument panel will turn on. At this point, you can get on board and start your rental.

1. Open the Pikyrent app and view the map to locate the nearest scooter.
2. Once reached, if you are less than one meter from the vehicle, press the "Start rental" button.
   Alternatively, you can directly scan the QR Code on the scooter to start the rental. rental.

If the app indicates that "the vehicle is not available for rental", it could be for one of the following reasons:

• the vehicle is unloaded,
• is under maintenance,
• or has already been booked by another user.

In this case, select another available scooter on the map and repeat the procedure.

If the vehicle is available:

• press the “Open trunk” button to access the supplied helmet,
• detach the helmet from the safety cable if it is a CUX or Next scooter,
• if it is a GOVECS scooter, you will also find the helmet under the saddle
• close the trunk correctly,
• get on the scooter and you are ready to go.

Open the map on the Pikyrent app, search for our vehicles, reach the nearest one and, when you are less than 1 meter away, press the start rental button. If you are already near a Pikyrent car, you can directly scan the QR Code

If the app tells you that the vehicle "is not available for rental", then it may be out of battery, or in need of maintenance, or may have already been booked by another user. Search for another one and repeat the procedure.

If the vehicle is available, after starting the rental, follow these steps:

• Close the doors
• Keeping the brake pedal pressed, use the gear shift knob and set to N
• Keeping the brake pedal pressed, turn the key switch to start the engine
• A flashing green OK appears on the display. Wait for the light to become solid
• Keeping the brake pedal pressed, use the gear shift knob and set to D
• Start the ride
• At the end of the ride, after parking, set the gear to N
• Close the windows with the appropriate buttons (this cannot be done with the car off)
• Exit the car, close the doors and end the rental from the app

Driving a Piky Scooter is simple: the mode of use is the typical one for scooters, but without the key.

Once the rental has started via the app:

1. Press the "Open trunk" button to unlock the top case and remove one or both helmets.
2. Close the lid firmly. top case.
3. The lights and instrument panel will turn on automatically.
4. Now you can get on the scooter and start driving.

CUX Super Soco model

To start driving:

• Check that the green READY writing is visible on the dashboard.
• If it does not appear, make sure you have removed the stand and that the scooter is in an upright position.
• If the READY message is not yet active, press the button with the ⚡ symbol and, at the same time, apply both brakes.
• Once READY is displayed, you can set off by rotating the accelerator.
  The driving mode is unique, there are no gears to select.

Model Next

To start driving:

• Press the P button located near the handlebars.
• Make sure the stand is removed and the scooter is straight.
• At this point, rotate the accelerator to start moving.
  Again in this case, the driving mode is unique.

Mmodel Govecs

To start the ride:

1. Move the red switch (located on the right side of the handlebar) first to the left, then to the right.
   If the switch is already on the right at the start of the rental, the scooter will not start. It is always necessary to move it first to the left to activate the system correctly.
2. Check that the stand is raised and that the scooter is positioned in a stable and upright manner.
3. The driving mode is automatic and unique: you can start by simply gently rotating the accelerator.

All Piky Scooters are equipped with directional arrows, emergency lights and warning lights acoustic.

Important: Like all electric vehicles, Piky Scooters have very rapid recovery from a standstill. We recommend using the accelerator with moderation, especially in the initial stages.

⚠️ Never accelerate before the rental is active and the scooter is correctly turned on.

Driving a Piky Car or a Piky Cargo is simple and intuitive: operation is similar to that of a vehicle with automatic transmission, but no key is required.

Once the rental has been started via the app, the headlights and instrument panel turn on automatically and the doors unlock. At this point, you can get on board and start driving.

The driving modes are selected using buttons positioned to the left of the driver's seat, at the bottom. By lightly pressing the brake pedal, you can activate the corresponding button:

• D = forward gear
• R = reverse gear
• N = neutral

After selecting the driving mode, simply press on the accelerator to start.

All vehicles are equipped with direction indicators, emergency lights and an acoustic signal to ensure safe driving.

Attention: as with all electric vehicles, starting from a standstill is very responsive. We therefore recommend using the accelerator with moderation, especially in the initial stages of driving.

Driving a Piky Car is simple: the operation is similar to that of a car with automatic transmission, but instead of the key you will find a rotating pawl.

1. Starting the rental
After starting the rental via the app, the central locking is unlocked. You can then get on board, close the doors and fasten your seat belts (the car will not start if the seat belts are not fastened).

2. Starting the vehicle
Rotate the pawl positioned in place of the key clockwise, making it two clicks.
Then press the brake pedal and, keeping it pressed, rotate the pawl once again to simulate starting the engine. If everything has been done correctly, the green writing READY will appear steadily on the display.

3. In case of error
If the word READY flashes, it means that something was not done correctly. In this case:

• lift your foot from the brake,
• rotate the pawl anticlockwise until the ignition turns off,
• repeat the procedure from point 1.

4. Gear selection
While holding down the brake pedal, select the driving mode via the automatic transmission:

• D = forward gear
• R = reverse gear
• N = neutral

5. Departure
After selecting the gear, you can start driving by gently pressing the accelerator pedal.

6. On-board equipment
The Piky Cars are equipped with direction indicators, emergency lights and acoustic signal.

Important note
Being an electric vehicle, the Piky Car has a very rapid recovery right from the start. We recommend using the accelerator gradually, especially when stationary.

The Piky Cargo is designed for the urban transport of objects and light equipment. It is ideal for:

• small packages or parcels,
• shopping bags,
• trolleys or travel bags,
• suitcases with work tools,
• small and medium-sized equipment.

It is the perfect vehicle for professionals who move around the city and need to transport their work equipment. It is also very convenient for those who make home deliveries on behalf of shops, supermarkets or restaurants.

The loading area can hold up to 140 kg.
The horizontal shelf that covers the loading area has a shaped area designed to hold documents such as delivery notes, order books or tablets, and can support a maximum weight of 40 kg.
There is also a closed and separate storage compartment, useful for storing items that need to be kept safe such as smartphones, glasses or small tools. The compartment opens via a button.

Yes. The Piky Cargo is designed to guarantee maximum safety even during the transport of materials.

Inside the vehicle there is a vertical dividing wall that separates the loading area from the driving position. This barrier is designed to:

• protect the driver from the load in the event of sudden movements or braking,
• offer sufficient space for transport,
• ensure maximum driving comfort.

For greater stability of the load, there are useful hooks for passing fixing straps, ideal for securing fragile or unstable objects.

The dividing wall has been designed with a height such that it remains below the belt line of the bodywork, thus allowing the driver 360° visibility, essential for safe driving in the city.

No. The Piky Cargo is authorized to transport goods and equipment, not passengers, because it does not include a second seat.

The Piky Cargo offers a load space of 260 litres, located to the right of the driver, where the passenger seat would normally be located. This space has been replaced by a modular and protected container, divided into 7 practical compartments to better organize the load.

The lower shelf of the container is adjustable on two levels:

• it can be raised and locked in a vertical position,
• or lowered to a horizontal position, aligning it with the floor of the vehicle.

With the shelf in the lowered position, a useful loading length of over 1.20 is obtained meters, ideal for transporting longer and bulkier objects.

If, once you reach the vehicle selected on the map, you notice that it has obvious damage, immediately send a report via the app and choose another available vehicle nearby.

Alternatively, you can contact our Customer Service, active 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We are always available to support you.

To conclude the rental correctly:

• Park the vehicle in a permitted area, respecting the rules of the Highway Code and the instructions of the app.
• Make sure that the vehicle is well positioned and safe, with a stand inserted (for scooters), doors closed (for microcars), and equipped with all the accessories supplied (e.g. helmet in top case).
• Open the Pikyrent app and press “End rental”.
• Follow the guided procedure and take the required photos to validate the parking.
• Check that you receive the notification of successfully completed rental on the app.

Only at this point will the rental actually be closed.

If you are unable to conclude the rental correctly, check if you are in one of the following situations:

1. You are outside the operational area
   You are trying to end the rental outside the area covered by the service. Check on the app map if you are within the Operational Area and, if necessary, move to an enabled area.
2. The GPS signal is weak
   You may be in an area with poor GPS coverage. Try moving a few meters and repeat the operation.
3. No or unstable Internet connection
   If the vehicle or your smartphone cannot connect to the network (Wi-Fi or mobile data), the system may not complete the locking correctly. Move to an area with better network coverage and try again. Please note: If you are in an underground area, such as a garage, the Internet or GPS signal may not be available. Move outside to complete the rental correctly.
4. You have not completed sending the end of rental photos
   To end the rental, it is mandatory to take and send the photos requested via the app. Make sure you have followed the procedure correctly.
5. Specific requirements for closing the rental

• If you are using a Piky Car or Microcar:

• Activate the handbrake
• Close both doors
• Close all windows
• Turn the switch key counterclockwise to the position original

• If you are using a Piky Scooter:

• If you have used the supplied helmets, make sure to connect them to the safety cables in the top case (where present, i.e. in the CUX and NEXT models)
• Close the top case correctly
• Place the scooter on the stand

You have checked everything but the problem persists?
Contact our Customer Service, available 24 hours a day:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We are at your disposal to help you at any time.

No, it is not necessary. Pikyrent uses a free floating model, which allows you to move in total freedom: you can pick up and leave the vehicle wherever you prefer within the operational area, without return or charging constraints.

Charging and maintenance are managed entirely by our operations team, so you will always find vehicles charged, efficient and ready for use whenever you need them.

Of course! You can safely use your personal helmet, as long as it is approved and complies with current safety regulations.

Once the rental has started, the vehicle is formally delivered to the user and the period of use begins: you remain responsible for any costs, custody and damages until the rental ends.

Yes! Pikyrent offers flexible packages and subscriptions designed to help you save on the use of the service.

You can choose between:

• Packages of minutes for rental and/or parking at a discounted rate
• Unlock packages at a discounted price
• Practical and convenient daily subscriptions
• Monthly subscription that rewards loyalty and is automatically renewable

The offers are mostly differentiated based on the type of vehicle: car, microcar or scooter, carefully read the disclaimers for each subscription or package to find out the conditions applied.

Access the app and immediately consult the Subscriptions section to find the most suitable package or subscription for you.

You can purchase all subscriptions and packages directly from the app: just access the Menu, enter the Subscriptions section and choose the option you prefer.

For each subscription or package you will find the details and conditions applied in the dedicated section.

Once the purchase has been made, to start a rental you still need to have the minimum credit in your wallet required.
If the balance is insufficient, the app will send you a notification to top up the necessary amount so you can start the rental.

We offer a variety of subscriptions and packages designed to meet the different needs of each Pikyuser, with variable costs based on the type chosen.

You can find:

• Hourly packages to be used within 24 hours or on a pay-as-you-go basis
• Unlock packages
• Daily or monthly subscriptions

Each has a dedicated price, but with all the savings compared to the standard rate!

To discover all the rates and benefits included, open the app, go to the Menu and access the Subscriptions section.

All the details are available directly in the app: each subscription or package shows benefits, methods of use and applicable conditions before purchase.

When signing up for the service, you will be asked to enter a payment method among the following:

• Credit or debit card (Visa, Mastercard, American Express, UnionPay)
• Prepaid card (Visa, Mastercard, American Express, UnionPay)
• PayPal

Once you have selected the method, you will be able to top up your wallet directly from the app: it is from there that the costs of your rentals will be deducted.
The first automatic top-up will be €10.

Remember that to start a rental you must have a minimum credit in your wallet:

• At least €3 for scooter rental
• At least €20 for microcar rental
• At least €30 for car rental

If the balance is lower, the app will ask you to top up before you can leave.

You have two options:

1. Register with a company profile (recommended, for example, for freelancers): during registration, enter your VAT number and link a company credit card to the profile.
2. Use a double wallet: if you are already registered as a private user and have a wallet linked to a personal card, you can add a second company wallet, associated with a company card. In this way you will be able to choose from time to time which wallet to use for your rentals, distinguishing between personal and professional use (trips, business appointments, etc.).

The invoice will be made out based on the profile or wallet used for the rental.

If at the end of the rental the credit available in the wallet is not sufficient to cover the amount due, the app will automatically charge the remaining sum to the credit, debit or prepaid card indicated at the time of registration.

In the event that the debit is not successful (for example due to an insufficient balance on a prepaid card), the unpaid amount will appear as a debt to Pikyrent, visible directly in your profile.
In order to make new rentals it will be necessary to repay the debt. Until that moment, the account will remain temporarily blocked.

How can I pay off a residual debt and unblock the account?

To pay off the debt and reactivate the user, it is necessary to make a top-up on the app wallet, for an amount equal to or greater than the current debt.
The amount due will be automatically deducted from the top-up, while any difference will remain available in your wallet for future rentals.

We remind you that the debt could also include unpaid penalties: in this case, the top-up must be sufficient to cover these amounts as well.

Once the debt has been repaid, your account will be unlocked automatically.

In the event of total or partial theft, an excess may be charged to you, as provided in the contractual conditions of the service.

We remind you that during the entire rental period you are required to look after the vehicle with care and responsibility, following the rules of common sense and correct use.

If you have any doubts or things don't add up, you can contact our Customer Service, active 24 hours a day, via one of the following channels:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

Our team is at your disposal and will be happy to help you with any request.

No, it is not necessary to pay a security deposit as happens in traditional car or scooter rentals. However, upon registration, the app makes a first automatic top-up of €10, taking it from the payment method entered (credit, debit or prepaid card or Paypal).

For each subsequent rental, the in-app wallet must have a minimum credit of:

• €3 for the rental of a scooter
• €20 for the rental of a microcar
• €30 for the rental of a car

These amounts must always be available before starting of the rental, even if you have purchased a subscription or package.

A penalty may be charged in the event of behavior that does not comply with the General Conditions and the Service Management Regulations. Some examples include:

• Damage caused to the vehicle
• Driving by a person other than the registered user
• Failure to report an accident
• Transportation of a number of passengers greater than that permitted by the registration document

We invite you to consult the General Conditions to find out all the cases in which the application of penalties is foreseen.

How can I pay off a residual debt and unblock the account?

To pay off the debt and reactivate the user, it is necessary to make a top-up on the app wallet, for an amount equal to or greater than the current debt.
The amount due will be automatically deducted from the top-up, while any difference will remain available in your wallet for future rentals.

We remind you that the debt could also include unpaid penalties: in this case, the top-up must be sufficient to cover these amounts as well.

Once the debt has been repaid, your account will be unlocked automatically.

The rental cost varies based on the type of vehicle chosen - scooter, minicar or car - and the duration of use.

At the start of the rental, an unlocking rate is applied, followed by a rate per minute, which varies depending on the category of the vehicle.
You pay only for the actual time of use: it is a "pay-as-you-go" method, simple and transparent.

If you want to save, you can choose between our packages and subscriptions: solutions designed to help you move smart, green and worry-free.

No, the credit in the wallet will not be refunded to the credit or prepaid card provided by the User as required by the General Conditions and the Service Management Regulations signed during registration.

The sum will remain available to the User for the purposes of using the Service and until the account is completely cancelled.

If you have received a voucher, you can redeem it directly from the Pikyrent app in just a few steps:

1. Open the app and go to the "Offers and conventions" section
2. Select "Voucher" in the top menu, enter the code and press “Redeem”

Once activated, the value of the voucher (in minutes or money) will automatically be credited to your profile. You can use it for one or more rentals, based on the remaining credit available. The value will be automatically deducted with each use, until it is completely used up.

Important note: to rent or book a vehicle you still need to have credit in your wallet, even if the cost of the rental will then be covered (in whole or in part) by the voucher.

• To use any Pikyrent vehicle you must be at least 18 years old, as required by the Service Regulations.
• The Regulations must be read and accepted when registering via the app.

To drive a Piky Scooter, which belongs to the L1e category, it is sufficient to have an AM license or a higher category license (A1, A2, A or B).

For L6 and L7 category vehicles (light and heavy quadricycles) an AM license or any higher category license (A1, A2, A, B) is sufficient.

For M1 category vehicles (such as classic cars, for example the Dacia Spring), a B license for at least 1 year is required.

In the Pikyrent app map, the different colored areas indicate how to use the service based on the area you are in:

• Blue area: it is the Operational Area, i.e. the area where it is possible to start and end a rental, as well as regularly stop with the vehicle.
• Red areas: these are areas where it is allowed transit and stop, but it is not possible to end the rental.
• Yellow areas: indicate areas in which it is temporarily not allowed to stop or close the rental, for reasons related to public order or local limitations.

It is possible to circulate freely outside the blue area, and also to park the vehicle if necessary, but to close the rental it is always mandatory to return to the Operational Area.

For services station-based, like the one active in Segrate, always refer to the hubs indicated on the app map. In these cases, the rental can be closed only and exclusively in the indicated hubs. During the rental you can leave the blue area (operational area) and temporarily park the vehicle wherever you want, putting it in "parking" mode. But to close it you have to return to one of the parking hubs.

With Pikyrent you can park freely, but in compliance with some fundamental rules:

If you want to end the rental:

• Make sure you are inside the operational area, highlighted in blue on the app map.
• Outside the operational area it is not possible to close the rental.
• In Segrate where the service is station based you must close the rental exclusively in one of the hubs on the map.

If you want to put the vehicle in temporary parking:

• You can also park outside the operational area, but the parking time will be calculated separately according to the expected rates.

Parking rules to always be respected

In any case (parking or end of rental), it is obligatory to respect the Highway Code.

Parking incorrectly may result in fines or penalties for you.

• In public areas where parking is free
• In car parks with white lines
• In car parks with blue lines, without the need for payment

• In dangerous places or places that obstruct traffic: intersections, traffic lights, double rows
• In private areas or areas where parking is prohibited: garages, courtyards, reserved areas
• In reserved places:
  • for disabled people
  • on access ramps
  • on pedestrian crossings
  • on cycle paths
• On the sidewalk, even partially
• In front of hospitals, barracks, schools or public buildings
• In areas without GPS coverage, where the app does not correctly detect the position
• Wherever it is prohibited by the Highway Code or municipal regulations

Parking correctly is essential for everyone's safety, decency urban and to guarantee an efficient and punctual service.
We thank you for your cooperation!

Yes, during the rental it is possible to make stops, even outside the operational area, provided that the vehicle is parked correctly and in compliance with the established parking rules.

The stop can last up to 30 minutes, during which a reduced rate is applied.
If the stop exceeds 30 minutes, the rental continues automatically with the standard rental rate foreseen for the type of vehicle used.

Yes. It is possible to rent Pikyrent vehicles in the following cases:

• with a valid international driving permit;
• with a license issued by a member state of the European Union;
• with a license from a non-European state, accompanied by a sworn translation into Italian.

For further information, you can contact Pikyrent Customer Service:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

The possibility of circulating on certain roads depends on the category of the vehicle used:

• L6 category vehicles (such as AMI, AMI Cargo, Topolino and Scooter Super Soco):
  they cannot circulate on ring roads, expressways, motorways and, in general, on all roads where there is a displacement limitation.
• Vehicles of L7 category (such as ZD microcars):
  can circulate on ring roads and expressways, but are not allowed on motorways.
• M1 category vehicles (such as Dacia Spring):
  can circulate on all roads, including ring roads, expressways and motorways.

How old do I have to be to be able to drive a Piky Microcar, Car or Scooter?

• To use any vehicle Pikyrent is You must be 18 years of age, as required by the Service Regulations.
• The Regulations must be read and accepted at the time of registration via the app.

In the event of an accident during the rental, it is important to act promptly. Here's what to do:

Immediately contact Pikyrent Customer Service, describing:

• how the accident happened,
• visible damage to the vehicle,
• the exact address where the vehicle is located.

Stay at the scene of the accident until the Pikyrent operator arrives, unless you need urgent medical assistance. In this case, call for help immediately.

If the accident involves unidentified vehicles, you will still be covered by the insurance, but an excess will be applied to you.

Remember to:

• report the incident to the competent authority,
• fill in the CID form if possible,
• send us all the documentation relating to the accident by email to support@pikyrent.com
• send the original paper copy to the administrative headquarters:

Pikyrent Srl
Milanofiori Palazzo Q5
Strada 4, SN
20089 Rozzano (MI) – Italy