IT 
What should I do if I’m involved in an accident?
If you’re involved in an accident during a rental, it’s important to act quickly. Here’s what to do:
Immediately contact Pikyrent Customer Service and describe:
- how the accident occurred,
- the visible damage to the vehicle,
- the exact location of the vehicle.
Stay at the scene of the accident until a Pikyrent operator arrives, unless you require urgent medical assistance. In that case, call emergency services right away.
If the accident involves unidentified vehicles, you will still be covered by insurance, but a deductible will apply.
Remember to:
- report the incident to the relevant authorities,
- fill out the CID accident report form, if possible,
- send all accident documentation by email to: support@pikyrent.com
- send the original paper copy by post to the administrative headquarters:
Pikyrent Srl
Milanofiori Palazzo Q6
Strada 4, SN
20089 Rozzano (MI) – Italy
Can I rent a Piky Car, Microcar, or Scooter with a foreign license?
Yes, you can rent Pikyrent vehicles if you have:
- a valid international driving permit;
- a license issued by an EU Member State;
- a license from a non-EU country, accompanied by a certified Italian translation.
For further information, you can contact Pikyrent Customer Service:
- Toll-free number: 800 078 506
- WhatsApp: 345 457 2929
- Email: support@pikyrent.com
What type of license is required to rent a Piky Microcar?
For category L6 and L7 vehicles (light and heavy quadricycles), you need at least:
- an AM license, or
- any higher-level license (A1, A2, A, or B).
How old do I need to be to drive a Piky Microcar, Car, or Scooter?
- To use any Pikyrent vehicle, you must be at least 18 years old, as required by the Service Terms & Conditions.
- The Terms & Conditions must be read and accepted at the time of registration via the app.
What type of license is required to rent a Piky Scooter?
To drive a Piky Scooter, which belongs to category L1e, you need at least:
- an AM license, or
- any higher-level license (A1, A2, A, or B).
Can I drive Pikyrent vehicles on all roads?
The roads you can access depend on the category of the vehicle you are using:
- Category L6 vehicles (e.g. AMI, AMI Cargo, Topolino, Super Soco Scooter):
not allowed on ring roads, highways, motorways, or roads with engine size restrictions. - Category L7 vehicles (e.g. ZD microcars):
allowed on ring roads and expressways, but not on motorways. - Category M1 vehicles (e.g. Dacia Spring):
allowed on all roads, including motorways, expressways, and ring roads.
Can I pause the rental during my trip?
Yes, during your rental you can take breaks, even outside the operational area, as long as the vehicle is parked properly and in accordance with parking regulations.
The pause can last up to 30 minutes, during which a reduced rate will apply.
If the pause exceeds 30 minutes, the rental will automatically continue under the standard per-minute rate for the vehicle type used.
What do the colored areas on the map mean?
On the Pikyrent app map, different colored areas indicate how the service works based on your location:
- Blue area: This is the Operational Area, where you can start and end rentals and pause your vehicle.
- Red areas: These are zones where you can drive and park, but cannot end the rental.
- Orange areas: Temporarily restricted zones where you can neither park nor end the rental, due to public order or local limitations.
You are allowed to drive freely outside the blue area, and also pause the vehicle if needed.
However, to end the rental, you must always return to the Operational Area.
Where can I park a Pikyrent vehicle?
With Pikyrent, you can park freely, as long as you follow a few essential rules:
If you want to end your rental:
- Make sure you’re inside the operational area, highlighted in blue on the app map.
- You cannot end your rental outside of the operational area.
If you want to pause your rental:
- You can park outside the operational area, but the pause time will be billed separately according to the current rates.
Parking rules to always respect
In all cases (pause or end of rental), the Highway Code must be followed.
Incorrect parking may result in fines or penalties charged to you.
Is the cargo safe during transport in the Piky Cargo?
Yes. The Piky Cargo is designed to ensure maximum safety even while transporting materials.
A vertical partition wall separates the cargo area from the driver’s seat. This barrier is designed to:
- protect the driver from the load in case of sudden stops or sharp turns
- provide sufficient space for transporting items
- ensure driving comfort
To enhance load stability, there are hooks to fasten tie-down straps, ideal for securing fragile or unstable items.
The partition wall has a height designed to stay below the window line, allowing for 360° visibility, which is essential for safe city driving.
