IT 
Is it possible to make stops during the rental?
During the rental it is possible to make stops, provided that the vehicle is always parked appropriately, according to the rules indicated. Each stop can have a maximum duration of 30 minutes during which you will be charged a reduced rate. After this maximum time of 30 minutes, the rental will continue at a standard rate.
What does the coloured area I see on the map mean?
The blue zone is the zone in which the service is operational, i.e. the zone within which you can drive and park your vehicle (Operating Area). The area outside the operational area is not covered by the service. Here it will be possible to drive the vehicle but it will not be possible to stop or complete the rental.
The red zone is the zone excluded from service operation. In this zone it is not possible to park the vehicle or end the rental.
The orange zone corresponds to a zone in which it is temporarily not possible to park the vehicle or terminate the rental for reasons of public order.
Where can I park?
The map, which can be viewed on the app, shows a blue area representing the area where the service is operational (Operational Area). You can park within this area.
Parking is allowed only within the Operating Area (blue).
Within the Operating Zone, you can park for free:
- in all areas where free parking is allowed
- in parking spaces marked out by white stripes
- in parking spaces marked out by blue stripes
Be careful never to park your vehicle:
- outside the operational area
- at dangerous or obstructive points for road traffic (e.g. intersections, near traffic lights, in a double row, etc.)
- in no parking areas
- in private condominium areas
- in garages, private car parks
- in disabled parking spaces
- near the ramps for the disabled
- with 1, 2, 3 or all wheels on the pavement
- on pedestrian crossings
- on cycle paths
- in front of hospitals or clinics
- in front of barracks
- in private areas
- in areas where GPS signal cannot be detected
- wherever parking is prohibited by the Highway Code and/or Municipal Regulations
Does the storage space guarantee safety while driving?
Yes. There is a vertical partition inside the Piky Cargo that separates the driving area from the loading area, and it is positioned in such a way that it offers sufficient space and guarantees the protection of the driver from the load, while ensuring the best possible driving comfort. There are hooks for the passage of straps to secure more fragile objects. The height of the partition has been calibrated to remain below the body’s beltline and thus maintain all-round visibility to ensure safety.
How much room is there in a Piky Cargo?
In the area to the right of the driver, the Piky Cargo offers a storage space of 260 litres, which is achieved precisely by replacing the passenger seat with a modular, protected container consisting of 7 dividers.
The lower shelf of the container is adjustable in 2 levels. It can be raised and locked vertically or lowered to a horizontal position, at the same level as the vehicle floor. The latter position allows a useful storage length of more than 1.20 m.
What can I transport in the Piky Cargo?
The Piky Cargo is designed for loading small parcels, maxi shopping bags, trolleys or travel bags, briefcases with work tools or small and medium-sized equipment. It is the perfect means of transport for all professionals who frequently move around the city and need to transport their work equipment. But they are also very convenient for those making home deliveries on behalf of shops, supermarkets or restaurants.
The loading area holds up to 140 kg.
The horizontal shelf that serves as a cover has a shaped area to hold documents such as a delivery note, order book or tablet. It can support a weight of 40 kg. There is also a separate, closed storage compartment to hold items for safekeeping, such as smartphones or sunglasses, which opens with a button.
It is not possible to carry passengers: the Piky Cargo is only homologated for one person, namely the driver.
Can I use my own helmet?
Of course! If you want to use your personal helmet, please ensure that it is approved for the vehicle.
The vehicle is damaged. What should I do?
If you have chosen a vehicle from the map and find that it is damaged, please send immediately a report via the app and choose another vehicle immediately.
If you prefer, call our 24-hour Customer Service immediately on freephone number 800078506 or send a Whatsapp message to 3454572929.
What do I do if the moped does not start?
Make sure you have performed all the steps to close the rental from the app and the checks on the helmet control cables and the correct closing of the trunk.
To start riding the moped, the green READY sign on the dashboard must be on. If it is not, make sure that you have removed the stand and that the scooter is positioned straight. If the READY sign still does not appear, press the button with the symbol and apply both brakes at the same time.
If the problem persists, please send us a report via the app or call our 24-hour customer service hotline 800078506 or send a Whatsapp message to 3454572929.
I can’t finish the rental! Why?
You’re probably experiencing one of these issues:
- You are trying to close the rental outside the service coverage area (Operating Area)
- At your location, there is a poor coverage of the GPS signal. Move a few metres and try again.
- There is not a good internet connection (WiFi or mobile network), that is, you are in an area where the vehicle cannot connect to the Internet. Move a few metres and try again.
If you are using a Piky car, to end the rental you must have activated the handbrake, closed the windows and both doors.
If you are using a Piky scooter, and have used the helmets provided, you must have connected both helmets to the control cables in the top box, you must have closed the top box and you must have placed the vehicle on the stand.
If these are not the case, call our Customer Service immediately. It is available 24 hours a day on the toll-free number 800078506 or send a whatsapp message to the number 3454572929.
