IT 
How do I start the moped rental?
Open the map on the Pikyrent app, search for our vehicles, go to the nearest one and, when you are less than 1 meter away, press the start rental button. If you are already near one of the Pikyrent moped, you can directly scan the QR Code
If the app tells you that the vehicle is “not available for rental”, then it may have a flat battery, or need maintenance or have already been booked by another user. Find another one and repeat the procedure.
If the vehicle is available, after starting the rental, you can use the allocated helmets: click on the “Open trunk” button and you will hear the lock release. Then you can unplug the helmets, close the trunk and, once on the vehicle, you can start driving!
How do I start the microcar rental?
Open the map on the Pikyrent app, search for our vehicles, go to the nearest one and, when you are less than 1 meter away, press the start rental button. If you are already near one of the Pikyrent microcar, you can directly scan the QR Code
If the app tells you that the vehicle is “not available for rental”, then it may have a flat battery, or need maintenance or have already been booked by another user. Find another one and repeat the procedure.
If the vehicle is available, after starting the rental, you will hear the “click” of the microcar’s lock release and you will find the car console on. Once inside the vehicle, you can start driving!
Should I recharge the vehicle after the rental?
No. Pikyrent has chosen the free-floating mode to give you the possibility to use the fleet freely and without the constraints of recharging and redelivery. Our operators will recharge the vehicles and make sure they are always ready for use.
How do I drive a Piky scooter?
The riding mode of the moped is the same as all mopeds, but without the key. Once you start the rental from the app, press the trunk open button in the app to unlock the top box and detach one or both helmets. Then close the top box firmly. The lights and ignition switch on. At this point, you can get into the vehicle.
Super soco moped
To start riding the moped, the green READY sign on the dashboard must be lit. If it is not, make sure that you have removed the kickstand and that the moped is positioned straight. If the READY sign still does not appear, press the button with the symbol . and apply both brakes at the same time. You can then start the moped by turning the accelerator. The scooter’s running mode is unique.
Next moped
To start riding the moped, press the P button near the handlebar. Make sure you have removed the kickstand and that the scooter is positioned straight. Then you can start the moped by turning the accelerator. The running mode of the scooter is unique.
Piky scooters are equipped with a horn, directional arrows and hazard lights. As with all electric vehicles, recovery from a standstill is very quick, so it is best to use the accelerator sparingly. Never accelerate before the rental is started and the scooter is properly powered up.
How do you drive a Piky car?
The driving mode of a Piky car is the same as a vehicle with an automatic gearbox, but without the key. Once the rental is started from the app, the headlights and the panel turn on and the door opens. At this point, you can get into the vehicle. The gear modes are present in the form of keys to the left of the driving seat, at the bottom and are operated by pressing the corresponding key (D = forward; R = reverse; N = neutral) while simultaneously applying slight pressure on the brake. After the gear is engaged, the user can start the microcar by pressing on the acceleration pedal. The Piky cars are equipped with an audible warning, directional arrows and emergency lights. As with all electric vehicles, acceleration from a standstill is very fast and therefore it is better to use the accelerator sparingly.
Something doesn’t look right. Who can I call?
You can call our 24/7 Customer Service team toll-free at 800078506, send a whatsapp message to 3454572929, or email a support request to: support@pikyrent.com. Our operators will be happy to help you.
Why was I charged a penalty?
The penalty is charged as a result of behaviours that do not comply with the General Conditions and Management Regulations (e.g. damage to the vehicle, driving of the vehicle by a person other than the user, failure to report an accident, transport of a number of people beyond the threshold provided by the vehicle registration card, etc.).
If my rented vehicle gets stolen, do I have to pay?
Our vehicles are insured for accidents, damage, fire and theft. If one of these conditions occurs, Pikyrent will activate the respective policies including the relative deductibles to be borne by the user. However, it is recommended during the rental to take care of and handle the vehicles according to the principles of due diligence.
What happens if, in the previous situation, the recorded card does not have sufficient credit either?
Your Pikyrent account will be blocked until you have topped up your wallet. In the event that you have debts due to your last rental, we will subtract that amount from your top up, and we will credit the rest to your wallet. You can then resume renting Pikyrent vehicles in no time!
What happens if at the end of the rental the wallet credit is not enough to pay for the service?
The App will withdraw the amount due directly from the credit, debit or prepaid card provided during registration. After this withdrawal you will see your wallet balance as negative until the next top up.
