What do I do if the moped does not start?

Make sure you have performed all the steps to close the rental from the app and the checks on the helmet control cables and the correct closing of the trunk.

To start riding the moped, the green READY sign on the dashboard must be on. If it is not, make sure that you have removed the stand and that the scooter is positioned straight. If the READY sign still does not appear, press the button with the symbol  and apply both brakes at the same time.

If the problem persists, please send us a report via the app or call our 24-hour customer service hotline 800078506 or send a Whatsapp message to 3454572929.