Pikyrent frequently asked questions

Every 25 km travelled with Pikyrent, you automatically receive a voucher for 5 free bonus minutes to use on future rentals. Bonus vouchers cannot be combined: only one 5-minute bonus voucher is redeemed per rental. You can check your earned bonuses and progress in the app’s Loyalty Rewards section.

With Rental Booking, you can book your preferred Pikyrent vehicle in advance, choosing the rental start date and time, as well as the desired duration by purchasing hourly packages. The app will automatically calculate the vehicle's return date and time based on your selections.

The service operates as a short-term rental and offers 6-hour packages, which can be combined to customise your rental duration. The more packages you purchase, the more you save, thanks to progressive discounts. You can purchase up to 20 consecutive packages, equivalent to 5 days of rental.

Throughout the entire booking period, the vehicle remains exclusively at your disposal, and you can use it for both driving and parking, with no additional charges for usage time. Both driving and parking time are included in the purchased packages.

You can also choose where to pick up and return the vehicle, selecting one of the hubs available in the app or, where offered, requesting home delivery and collection.

During the booking process, you can also add optional extra services from those available and displayed directly in the app. Any additional charges will always be clearly shown before you confirm your booking.

You can book as little as 3 hours before your desired pick-up time, or well in advance, depending on your plans.

Once submitted, your booking request will be reviewed by Pikyrent Customer Support, which will confirm it within 2 hours. Your booking becomes valid only once you have received confirmation.

Payment and Pre-authorisation

As Rental Booking is a short-term rental service, payment is accepted exclusively by credit card and requires a pre-authorisation on your card, in accordance with the terms and amounts clearly explained in the app during the booking process.

Vehicle Charging During Your Rental

For longer rentals, please bear in mind that the electric vehicle remains exclusively at your disposal for the entire booking period.

You can therefore request a charging cable, allowing you to recharge the vehicle independently, whenever necessary, at compatible public charging stations or using a domestic wallbox.

Any electricity costs incurred when charging the vehicle during your rental are your responsibility.

On the Pikyrent app map, you'll find recommended parking hubs marked with a P icon.

Some of these hubs offer an extra benefit: cashback on your vehicle unlock fee! If you end your rental at one of these locations, we'll refund the unlock fee you paid at the start of your rental.

Before ending your rental, check the map to see if there's a nearby hub offering this benefit.

It's a small gesture that benefits everyone: you save money while helping us manage the Pikyrent fleet more efficiently, making vehicles more readily available for everyone.

Sign up for the Pikyrent app and complete your profile by adding your driving licence and a valid payment method. You'll immediately receive a welcome voucher for 20 minutes of free rental!

Important: To enjoy your 20 free minutes, you MUST redeem your voucher BEFORE starting your first rental by tapping the “Redeem Voucher” button in the app.

If you start your first rental without redeeming the voucher, you will permanently lose your 20 free minutes and won't be able to claim them later.

Don't miss out! Redeem your voucher now and enjoy your first 20 minutes with Pikyrent for free!

With Pikyrent it is convenient to invite your friends: the more friends who sign up, the more free minutes you get for your rentals!

It's simple and fast:

• If you are already registered, you will find your invitation code in the Profile section of the app.
• Share it with a friend: when they register and enter your code, you will immediately receive 20 minutes of free rental.
• After your friend makes the first rental on any vehicle in the fleet, you will also receive a free 20 minute voucher.

The vouchers are credited directly in the app, in the Offers and agreements section. To use them, simply click on “Redeem Voucher”.

Pikyrent has activated agreements with various universities and polytechnics.
If you are a student or an employee of one of the partner universities, you can use the service at discounted rates.

How to activate the agreement:

1. Register on the Pikyrent app using your university email address (student or personal).
2. Go in the "Offers and agreements" section of the app.
3. Select "Agreements", enter the code provided by your university and upload an identification document, if requested.

The discount applies to all items: unlocking, rental, booking and parking.

Consult your university's website for all the details and the agreement code.

Pikyrent has activated an exclusive promotion in collaboration with Trenitalia and Ferrovie del Sud Est (FSE).

If you reach one of the cities where the Pikyrent service is active by train, using a Trenitalia or FSE regional ticket, you will be able to benefit from a 30% discount on a Pikyrent journey (scooter, microcar or car)

How to activate the promotion:

1. Register on the Pikyrent app by completing all the required steps (if you have not already done so).
2. Go to the "Offers and Conventions" section of the app.
3. Click on the "Voucher" tab and enter the code of your Trenitalia or FSE ticket.

The 30% discount applies to all items in the ride: unlocking, rental, booking and parking.
Each ticket is valid for a single rental, on any Pikyrent vehicle.

The discount cannot be combined with other active promotions or agreements.

Pikyrent activates a dynamic promotion that reduces the cost of rental on some vehicles in the fleet.
Search on the map for vehicles marked with the "SALE" label and discover the discounted rate that will be applied to you when renting that particular vehicle.
Check the map regularly: offers change frequently and discounted vehicles disappear quickly!

Downloading the Pikyrent app is very simple!

Just one click, depending on your device:

If you have an Android smartphone or tablet

Download the app from the Google Play Store:

👉 https://play.google.com/store/apps/details?id=com.pikyrent.app&gl=IT

🍎 If you have an iPhone or iPad (iOS)

Download the app from the App Store:

👉 https://apps.apple.com/sk/app/pikyrent-urban-mobility/id1596489834

Once downloaded, register and immediately start moving freely with Pikyrent!

After completing your registration and entering your personal details, you'll need to provide your driving licence information (licence number, issuing authority and expiry date), upload photos of the front and back of your licence, and take a selfie while holding your driving licence.

Our team will then verify the information and documents you have provided. Verification may take 24–48 hours from your request.

Once your driving licence has been verified and approved, you'll be authorised to proceed with your registration and add your preferred payment method, choosing from the options available in the app.

Once this final step is completed, your account will be activated and you'll be ready to start renting Pikyrent vehicles!

Of course! If you're not ready to start your rental right away, you can reserve a vehicle for up to 20 minutes at a reduced rate.

During this time, the vehicle will be reserved exclusively for you, and no other user will be able to rent or reserve it.

To reserve a vehicle, simply select your preferred vehicle on the Pikyrent app map and tap the “Reserve” button.

Important: If you don't start your rental within the 20-minute reservation period, your reservation will automatically expire, and the vehicle will become available to other users again.

Of course! In the app, tap the “View profile” button and scroll down to see your complete Pikyrent rental history.

You will find all the useful information: date and time of start and end of the trip, duration, kilometers travelled, total cost and other details relating to your rentals.

Signing up for Pikyrent is easy! Once you've downloaded the app from Google Play or the App Store, you can create your account by following a few simple steps.

1. Registration and Contact Details Verification

To get started, enter your personal details, a valid email address and mobile phone number, then set a password to access the app.

You'll receive two verification codes, one by email and one by SMS. Enter both codes in the app to verify your contact details and continue with the registration process.

If you don't receive the codes, check your email spam folder or return to the registration screen and select “Resend SMS” or “Resend Email” to request new codes.

2. Driving Licence Details and Verification

You'll be asked to complete your profile by entering your driving licence details and uploading:

A photo of the front of your driving licence.

A photo of the back of your driving licence.

A selfie of yourself holding your driving licence.

Your documents will then be reviewed. If all the information is correct and your driving licence is successfully verified, you'll be able to proceed with activating your account.

3. Adding a Payment Method and Activating Your Account

Once your driving licence has been verified, you can link a valid payment method to your account, choosing between a credit card, debit card or PayPal.

When you activate your account, a one-time fee of €5 will be charged to cover the registration and service activation process.

But here's the good news: you'll immediately receive €5 in promotional credit, equal to the activation fee, which you can use towards your Pikyrent rentals!

Important: The €5 promotional credit is valid for 12 months from the date it is credited to your account. After this period, any unused promotional credit will expire and will no longer be available.

Once you've completed all the steps, your account will be active and you'll be ready to start renting Pikyrent vehicles!

If you are out and about and see a Piky microcar you can recognize the Cargo by its livery. It has a drawing of a package and the words Cargo. On the Pikyrent app map, you can filter the search using the button with the car icon and when starting the rental, you will be able to see the preview of the Cargo model. Piky Cargo can also be recognized by their identification number: 033, 034, 035, 037, 038.

To conclude the rental correctly:

• Park the vehicle in a permitted area, respecting the rules of the Highway Code and the instructions of the app.
• Make sure that the vehicle is well positioned and safe, with a stand inserted (for scooters), doors closed (for microcars and cars), and equipped with all the accessories supplied (e.g. helmet in top case).
• Open the Pikyrent app and press “End rental”.
• Follow the guided procedure and take the required photos to validate the parking.
• Check that you receive the notification of successfully completed rental on the app.

Only at this point will the rental actually be closed.

The Pikyrent service is currently available in Bari, Milan and Segrate, within their respective Operating Areas, clearly outlined and highlighted in blue on the app map.

Within these areas, you can use the vehicles and end your rental, provided you comply with the applicable parking regulations.

Please pay attention to the areas highlighted in red on the map: you may travel through these zones, but you cannot end your rental there, even within the Operating Area. An exception applies to parking hubs expressly enabled in the app, where a surcharge applies, as described in the FAQ about coloured areas on the map.

Before ending your rental, always check the app map to make sure you are in an area where vehicle drop-off is allowed.

If you've received a Pikyrent voucher, you can easily redeem it directly in the app by following a few simple steps.

Go to the “Offers and Partnerships” menu, select the “Vouchers” section and tap “Add”. Enter your voucher code to redeem it and make it available for use.

The voucher will automatically be applied to your next rental, without you having to do anything else.

If your voucher includes free rental minutes, you can use them all in a single rental or spread them across multiple rentals until all the available minutes have been used, subject to the applicable terms and conditions.

Watch out for the expiry date! Every voucher has its own expiry date and must be redeemed before that date. If you don't redeem your voucher in time, it will expire permanently and you'll no longer be able to enjoy its benefits.

Please also remember that, to start a rental, you must still have the required minimum balance in your wallet, even if you have an active voucher. The minimum amount required may vary depending on the type of vehicle you wish to rent.

You can delete your account directly from the app by following these steps:

Profile → Personal Details → Delete Profile

Once your account deletion has been confirmed, any eligible refundable credit will be returned in accordance with the service Rules and Terms and Conditions.

1. Open the Pikyrent app and view the map to locate the available vehicles.
2. Reach the nearest microcar and, once less than one meter away, press the "Start rental" button.
3. Alternatively, if you are already next to the vehicle, you can directly scan the QR Code on the windshield to start the rental. rental.

If the app reports that the vehicle is not available, it could be for one of the following reasons:

• the battery is flat,
• the vehicle is undergoing maintenance,
• it has already been booked by another user.

In this case, select another vehicle on the map and repeat the procedure.

If the vehicle is available, the door will open automatically and the instrument panel will turn on. At this point, you can get on board and start your rental.

Open the Pikyrent app and check the map to find an available scooter.

Once you reach the vehicle and are within approximately one metre of the scooter, tap “Start Rental”.

Alternatively, you can scan the QR code directly on the scooter to start your rental.

What does it mean if the vehicle is unavailable for rental?

If the app displays the message “Vehicle unavailable for rental”, this may be because:

• the vehicle has a low or depleted battery;
• the vehicle is undergoing maintenance;
• the vehicle has already been reserved by another user.

In this case, simply select another available scooter on the map and follow the rental process again.

How do I access the helmets?

All Pikyrent scooters are equipped with 2 helmets.

You can take one helmet if you are riding alone, or both helmets if you are travelling with a passenger.

The helmet storage location and unlocking procedure vary depending on the scooter model.

CUX or Next scooters

CUX and Next models have 2 helmets stored in the top box.

To access them:

1. tap “Open Top Box” in the app;
2. take one or both helmets, depending on how many people will be riding the scooter;
3. detach the helmet or helmets you want to use from the security cable;
4. make sure the top box is properly closed before setting off.

If you are riding alone, you can take one helmet and leave the other in the top box.

If you are travelling with a passenger, you can take both helmets.

GOVECS scooters

GOVECS scooters are equipped with 2 helmets, stored in two separate compartments:

• 1 helmet in the top box, accessible by tapping “Open Top Box” in the app;
• 1 helmet under the seat, accessible by tapping “Open Seat” in the app.

The helmets on GOVECS scooters are not attached to security cables, so there is no cable to disconnect.

With a GOVECS scooter, you can also take:

• one helmet if you are riding alone;
• both helmets if you are travelling with a passenger.

If you need both helmets, you will need to open both the top box and the seat using the dedicated buttons in the app.

Before you ride

Once you have collected the helmet or helmets you need:

1. make sure the top box is properly closed and, if you opened it, that the seat is also securely closed;
2. put on your helmet;
3. if you are travelling with a passenger, make sure they are wearing their helmet too;
4. get on the scooter — you’re ready to go.

Open the map on the Pikyrent app, search for our vehicles, reach the nearest one and, when you are less than 1 meter away, press the start rental button. If you are already near a Pikyrent car, you can directly scan the QR Code

If the app tells you that the vehicle "is not available for rental", then it may be out of battery, or in need of maintenance, or may have already been booked by another user. Search for another one and repeat the procedure.

If the vehicle is available, after starting the rental, follow these steps:

• Close the doors
• Keeping the brake pedal pressed, use the gear shift knob and set to N
• Keeping the brake pedal pressed, turn the key switch to start the engine
• A flashing green OK appears on the display. Wait for the light to become solid
• Keeping the brake pedal pressed, use the gear shift knob and set to D
• Start the ride
• At the end of the ride, after parking, set the gear to N
• Close the windows with the appropriate buttons (this cannot be done with the car off)
• Exit the car, close the doors and end the rental from the app

Driving a Piky Scooter is simple: the mode of use is the typical one for scooters, but without the key.

Once the rental has started via the app:

1. Press the "Open trunk" button to unlock the top case and remove one or both helmets.
2. Close the lid firmly. top case.
3. The lights and instrument panel will turn on automatically.
4. Now you can get on the scooter and start driving.

CUX Super Soco model

To start driving:

• Check that the green READY writing is visible on the dashboard.
• If it does not appear, make sure you have removed the stand and that the scooter is in an upright position.
• If the READY message is not yet active, press the button with the ⚡ symbol and, at the same time, apply both brakes.
• Once READY is displayed, you can set off by rotating the accelerator.
  The driving mode is unique, there are no gears to select.

Model Next

To start driving:

• Press the P button located near the handlebars.
• Make sure the stand is removed and the scooter is straight.
• At this point, rotate the accelerator to start moving.
  Again in this case, the driving mode is unique.

Mmodel Govecs

To start the ride:

1. Move the red switch (located on the right side of the handlebar) first to the left, then to the right.
   If the switch is already on the right at the start of the rental, the scooter will not start. It is always necessary to move it first to the left to activate the system correctly.
2. Check that the stand is raised and that the scooter is positioned in a stable and upright manner.
3. The driving mode is automatic and unique: you can start by simply gently rotating the accelerator.

All Piky Scooters are equipped with directional arrows, emergency lights and warning lights acoustic.

Important: Like all electric vehicles, Piky Scooters have very rapid recovery from a standstill. We recommend using the accelerator with moderation, especially in the initial stages.

⚠️ Never accelerate before the rental is active and the scooter is correctly turned on.

Driving a Piky Car or a Piky Cargo is simple and intuitive: operation is similar to that of a vehicle with automatic transmission, but no key is required.

Once the rental has been started via the app, the headlights and instrument panel turn on automatically and the doors unlock. At this point, you can get on board and start driving.

The driving modes are selected using buttons positioned to the left of the driver's seat, at the bottom. By lightly pressing the brake pedal, you can activate the corresponding button:

• D = forward gear
• R = reverse gear
• N = neutral

After selecting the driving mode, simply press on the accelerator to start.

All vehicles are equipped with direction indicators, emergency lights and an acoustic signal to ensure safe driving.

Attention: as with all electric vehicles, starting from a standstill is very responsive. We therefore recommend using the accelerator with moderation, especially in the initial stages of driving.

Driving a Piky Car is simple: the operation is similar to that of a car with automatic transmission, but instead of the key you will find a rotating pawl.

1. Starting the rental
After starting the rental via the app, the central locking is unlocked. You can then get on board, close the doors and fasten your seat belts (the car will not start if the seat belts are not fastened).

2. Starting the vehicle
Rotate the pawl positioned in place of the key clockwise, making it two clicks.
Then press the brake pedal and, keeping it pressed, rotate the pawl once again to simulate starting the engine. If everything has been done correctly, the green writing READY will appear steadily on the display.

3. In case of error
If the word READY flashes, it means that something was not done correctly. In this case:

• lift your foot from the brake,
• rotate the pawl anticlockwise until the ignition turns off,
• repeat the procedure from point 1.

4. Gear selection
While holding down the brake pedal, select the driving mode via the automatic transmission:

• D = forward gear
• R = reverse gear
• N = neutral

5. Departure
After selecting the gear, you can start driving by gently pressing the accelerator pedal.

6. On-board equipment
The Piky Cars are equipped with direction indicators, emergency lights and acoustic signal.

Important note
Being an electric vehicle, the Piky Car has a very rapid recovery right from the start. We recommend using the accelerator gradually, especially when stationary.

The Piky Cargo is designed for the urban transport of objects and light equipment. It is ideal for:

• small packages or parcels,
• shopping bags,
• trolleys or travel bags,
• suitcases with work tools,
• small and medium-sized equipment.

It is the perfect vehicle for professionals who move around the city and need to transport their work equipment. It is also very convenient for those who make home deliveries on behalf of shops, supermarkets or restaurants.

The loading area can hold up to 140 kg.
The horizontal shelf that covers the loading area has a shaped area designed to hold documents such as delivery notes, order books or tablets, and can support a maximum weight of 40 kg.
There is also a closed and separate storage compartment, useful for storing items that need to be kept safe such as smartphones, glasses or small tools. The compartment opens via a button.

Yes. The Piky Cargo is designed to guarantee maximum safety even during the transport of materials.

Inside the vehicle there is a vertical dividing wall that separates the loading area from the driving position. This barrier is designed to:

• protect the driver from the load in the event of sudden movements or braking,
• offer sufficient space for transport,
• ensure maximum driving comfort.

For greater stability of the load, there are useful hooks for passing fixing straps, ideal for securing fragile or unstable objects.

The dividing wall has been designed with a height such that it remains below the belt line of the bodywork, thus allowing the driver 360° visibility, essential for safe driving in the city.

No. The Piky Cargo is authorized to transport goods and equipment, not passengers, because it does not include a second seat.

The Piky Cargo offers a load space of 260 litres, located to the right of the driver, where the passenger seat would normally be located. This space has been replaced by a modular and protected container, divided into 7 practical compartments to better organize the load.

The lower shelf of the container is adjustable on two levels:

• it can be raised and locked in a vertical position,
• or lowered to a horizontal position, aligning it with the floor of the vehicle.

With the shelf in the lowered position, a useful loading length of over 1.20 is obtained meters, ideal for transporting longer and bulkier objects.

If, once you reach the vehicle selected on the map, you notice that it has obvious damage, immediately send a report via the app and choose another available vehicle nearby.

Alternatively, you can contact our Customer Service, active 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We are always available to support you.

If you are unable to conclude the rental correctly, check if you are in one of the following situations:

1. You are outside the operational area
   You are trying to end the rental outside the area covered by the service. Check on the app map if you are within the Operational Area and, if necessary, move to an enabled area.
2. The GPS signal is weak
   You may be in an area with poor GPS coverage. Try moving a few meters and repeat the operation.
3. No or unstable Internet connection
   If the vehicle or your smartphone cannot connect to the network (Wi-Fi or mobile data), the system may not complete the locking correctly. Move to an area with better network coverage and try again. Please note: If you are in an underground area, such as a garage, the Internet or GPS signal may not be available. Move outside to complete the rental correctly.
4. You have not completed sending the end of rental photos
   To end the rental, it is mandatory to take and send the photos requested via the app. Make sure you have followed the procedure correctly.
5. Specific requirements for closing the rental

• If you are using a Piky Car or Microcar:

• Activate the handbrake
• Close both doors
• Close all windows
• Turn the switch key counterclockwise to the position original

• If you are using a Piky Scooter:

• If you have used the supplied helmets, make sure to connect them to the safety cables in the top case (where present, i.e. in the CUX and NEXT models)
• Close the top case correctly
• Place the scooter on the stand

You have checked everything but the problem persists?
Contact our Customer Service, available 24 hours a day:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We are at your disposal to help you at any time.

For the standard sharing service, the Pikyrent operational team handles vehicle charging and maintenance. At the end of your rental, return the vehicle in accordance with parking rules and the instructions in the app.

For longer Rental Booking periods, the vehicle remains exclusively at your disposal. You can request its charging cable and recharge at compatible public charging stations or a domestic wallbox. Electricity costs incurred during your rental are your responsibility.

Of course! You can safely use your personal helmet, as long as it is approved and complies with current safety regulations.

Once the rental has started, the vehicle is formally delivered to the user and the period of use begins: you remain responsible for any costs, custody and damages until the rental ends.

Of course! Pikyrent offers a range of discounted packages and subscriptions designed to give you greater savings and flexibility when using our service.

Our offers are updated regularly, so we recommend checking the “Subscriptions” section of the app to discover all the promotions currently available.

You can choose from a variety of options:

Minute packages to use for driving and/or parking.

Unlock packages at discounted rates.

Daily passes, ideal for enjoying greater freedom and convenience when using our vehicles.

Monthly subscriptions, designed for regular Pikyrent users and featuring automatic renewal.

Offers may vary depending on the type of vehicle (car, microcar or scooter). Before purchasing, please read the specific terms and conditions of each package or subscription carefully to understand how it works, any applicable restrictions and the renewal conditions.

Open the Pikyrent app, go to the “Subscriptions” section and choose the option that best suits your needs. The more you use Pikyrent, the more opportunities you have to save!

You can purchase all subscriptions and packages directly from the app: just access the Menu, enter the Subscriptions section and choose the option you prefer.

For each subscription or package you will find the details and conditions applied in the dedicated section.

Once the purchase has been made, to start a rental you still need to have the minimum credit in your wallet required.
If the balance is insufficient, the app will send you a notification to top up the necessary amount so you can start the rental.

To start a rental, you need at least €5 for scooters, €20 for microcars and €30 for cars. These amounts must be available even if you have purchased a subscription or package.

We offer a variety of subscriptions and packages designed to meet the different needs of each Pikyuser, with variable costs based on the type chosen.

You can find:

• Hourly packages to be used within 24 hours or on a pay-as-you-go basis
• Unlock packages
• Daily or monthly subscriptions

Each has a dedicated price, but with all the savings compared to the standard rate!

To discover all the rates and benefits included, open the app, go to the Menu and access the Subscriptions section.

All the details are available directly in the app: each subscription or package shows benefits, methods of use and applicable conditions before purchase.

With Pikyrent, you can pay for your rentals using the available balance in your in-app wallet, which you can top up using one of the following payment methods:

Credit or debit card (Visa, Mastercard, American Express, UnionPay).

Prepaid card (Visa, Mastercard, American Express, UnionPay).

PayPal.

The cost of each rental is automatically deducted from your available wallet balance.

How much credit do I need to start a rental?

To start a rental, you must have a minimum available balance in your wallet, which varies depending on the type of vehicle you choose:

Scooter: at least €5.

Microcar: at least €20.

Car: at least €30.

If your balance is insufficient, the app will ask you to top up your wallet before you can start your rental.

How do automatic wallet top-ups work?

To use Pikyrent, you must maintain a minimum wallet balance of €5.

At the end of each rental, if your remaining balance falls below €5, the app will automatically restore it by charging only the difference needed to your linked payment method.

For example: if your wallet balance is €2 at the end of a rental, the app will automatically top it up by €3, bringing your available balance back to €5.

You can also enable a customised automatic top-up, choosing from several preset amounts available in the app. This allows you to keep additional credit in your wallet without having to top it up manually each time.

Important: If you have enabled a customised automatic top-up, the system will first restore the minimum wallet balance of €5 and then process the automatic top-up for the amount you have selected.

What If I use Rental Booking?

The Rental Booking service operates as a short-term rental and has different payment requirements. It is available exclusively with a credit card and requires a card pre-authorisation, in accordance with the terms and amounts displayed in the app during the booking process.

You have two options:

1. Register with a company profile (recommended, for example, for freelancers): during registration, enter your VAT number and link a company credit card to the profile.
2. Use a double wallet: if you are already registered as a private user and have a wallet linked to a personal card, you can add a second company wallet, associated with a company card. In this way you will be able to choose from time to time which wallet to use for your rentals, distinguishing between personal and professional use (trips, business appointments, etc.).

The invoice will be made out based on the profile or wallet used for the rental.

The €5 minimum available balance applies to all wallets linked to your account. Starting a rental still requires €5 for scooters, €20 for microcars and €30 for cars.

If at the end of the rental the credit available in the wallet is not sufficient to cover the amount due, the app will automatically charge the remaining sum to the credit, debit or prepaid card indicated at the time of registration.

In the event that the debit is not successful (for example due to an insufficient balance on a prepaid card), the unpaid amount will appear as a debt to Pikyrent, visible directly in your profile.
In order to make new rentals it will be necessary to repay the debt. Until that moment, the account will remain temporarily blocked.

How can I pay off a residual debt and unblock the account?

To pay off the debt and reactivate the user, it is necessary to make a top-up on the app wallet, for an amount equal to or greater than the current debt.
The amount due will be automatically deducted from the top-up, while any difference will remain available in your wallet for future rentals.

We remind you that the debt could also include unpaid penalties: in this case, the top-up must be sufficient to cover these amounts as well.

Once the debt has been repaid, your account will be unlocked automatically.

At the end of each rental, if your available wallet balance is below €5, the system charges your linked payment method the difference needed to restore it to €5. To start another rental, you still need at least €5 for scooters, €20 for microcars or €30 for cars.

In the event of total or partial theft, an excess may be charged to you, as provided in the contractual conditions of the service.

We remind you that during the entire rental period you are required to look after the vehicle with care and responsibility, following the rules of common sense and correct use.

If you have any doubts or things don't add up, you can contact our Customer Service, active 24 hours a day, via one of the following channels:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

Our team is at your disposal and will be happy to help you with any request.

No, no security deposit is required when using the free-floating rental service.

When activating your Pikyrent account, a one-time fee of €5 is charged. This amount is immediately credited back to you as €5 in promotional rental credit, which you can use within 12 months. This fee does not constitute a security deposit.

To start a rental, you must still have a minimum available balance in your in-app wallet, which varies depending on the type of vehicle you choose:

Scooter: at least €5.

Microcar: at least €20.

Car: at least €30.

These amounts must be available before starting each rental, even if you have purchased a subscription or package, or have an active voucher.

If your wallet balance is insufficient, the app will ask you to top it up before you can start your rental.

Important: If you use the Rental Booking service, which operates as a short-term rental, a credit card pre-authorisation is required, in accordance with the terms and amounts displayed in the app during the booking process.

A penalty may be charged in the event of behavior that does not comply with the General Conditions and the Service Management Regulations. Some examples include:

• Damage caused to the vehicle
• Driving by a person other than the registered user
• Failure to report an accident
• Transportation of a number of passengers greater than that permitted by the registration document

We invite you to consult the General Conditions to find out all the cases in which the application of penalties is foreseen.

How can I pay off a residual debt and unblock the account?

To pay off the debt and reactivate the user, it is necessary to make a top-up on the app wallet, for an amount equal to or greater than the current debt.
The amount due will be automatically deducted from the top-up, while any difference will remain available in your wallet for future rentals.

We remind you that the debt could also include unpaid penalties: in this case, the top-up must be sufficient to cover these amounts as well.

Once the debt has been repaid, your account will be unlocked automatically.

Settling your debt does not replace the minimum balance required to start another rental: €5 for scooters, €20 for microcars and €30 for cars.

The rental cost varies based on the type of vehicle chosen - scooter, minicar or car - and the duration of use.

At the start of the rental, an unlocking rate is applied, followed by a rate per minute, which varies depending on the category of the vehicle.
You pay only for the actual time of use: it is a "pay-as-you-go" method, simple and transparent.

If you want to save, you can choose between our packages and subscriptions: solutions designed to help you move smart, green and worry-free.

With Rental Booking, the duration is organised in 6-hour packages, up to 20 consecutive packages, equivalent to 5 days. Both driving and parking time are included. Any optional extra services are shown in the app before confirmation.

Your remaining wallet balance stays available for using the service and cannot be transferred to your card while your account is active.

If you request account deletion, once deletion has been verified, any eligible refundable wallet balance will be returned in accordance with the service Rules and Terms and Conditions, as explained in the account closure FAQ.

To use the Pikyrent service, you must maintain a minimum available balance of €5 in your wallet. This requirement applies to all wallets linked to your account.

No need to worry about topping up your wallet manually: the app automatically restores the required minimum balance.

At the end of each rental, if your available wallet balance falls below €5, the system automatically calculates the amount needed to bring it back to €5 and charges the difference to your linked payment method.

Here's an example: if you have €2 remaining in your wallet at the end of a rental, the app will automatically top it up by €3, bringing your available balance back to €5.

This way, your wallet will always maintain the required minimum balance, allowing you to continue using Pikyrent without having to make manual top-ups.

Zones and hubs may apply discounts or surcharges as a fixed amount or a percentage. The adjustment may apply when departing from or arriving at the zone or hub and is applied automatically by the app according to the configured conditions. Check the zone or hub details on the map.

In the hub tariff legend, green indicates a discount, orange a surcharge and blue the default rate. Hub colours may change with the active time band. Check the tariff legend in the side menu and the map details. These tariff indicators are distinct from the area colours showing where rentals may be ended.

In the app’s Rates section, you can view model-specific rates and adjustments associated with zones and hubs. The map also shows details of tariff adjustments. A dedicated section covers Rental Booking rates.

Your end-of-rental receipt shows the costs and surcharges applied in relation to zones and hubs. If you have any questions about the amounts, contact Pikyrent Customer Support.

• To use any Pikyrent vehicle you must be at least 18 years old, as required by the Service Regulations.
• The Regulations must be read and accepted when registering via the app.

To drive a Piky Scooter, which belongs to the L1e category, it is sufficient to have an AM license or a higher category license (A1, A2, A or B).

For L6 and L7 category vehicles (light and heavy quadricycles) an AM license or any higher category license (A1, A2, A, B) is sufficient.

For M1 category vehicles (such as classic cars, for example the Dacia Spring), a B license for at least 1 year is required.

On the Pikyrent app map, area colours show where you can use the service. Hub tariff colours indicate discounts or surcharges.

• Blue area: this is the Operating Area, where you can start and end a rental and park, following parking rules and the app’s instructions.
• Red areas: you can travel through and park where permitted, but you cannot end your rental. An exception applies to parking hubs expressly enabled and shown in the app within a red zone: a fixed or percentage surcharge applies at these hubs. The exception applies only to the hub, not to the whole red zone.
• Yellow areas: parking and ending a rental are temporarily prohibited for public order reasons or local restrictions.

You can travel outside the Operating Area and park where permitted. To end your rental, you must reach an authorised return location shown in the app. For station-based services, such as Segrate, rentals can only be ended at enabled hubs.

For hub tariff indicators, green means a discount, orange a surcharge and blue the default rate. A hub’s colour updates according to the active time band. Do not confuse a hub’s tariff colour with the colour of its surrounding area.

Zones and hubs may apply fixed or percentage discounts or surcharges automatically on departure or arrival, according to their configuration. Tap the zone or hub on the map to see the tariff adjustment details. The legend is available in the app’s side menu, and model-specific and zone/hub rates are shown in the Rates section.

Before ending your rental, always check the map to ensure returns are permitted at your chosen location and check any applicable tariff.

With Pikyrent you can park freely, but in compliance with some fundamental rules:

If you want to end the rental:

• Make sure you are inside the operational area, highlighted in blue on the app map.
• Outside the operational area it is not possible to close the rental.
• In Segrate where the service is station based you must close the rental exclusively in one of the hubs on the map.

If you want to put the vehicle in temporary parking:

• You can also park outside the operational area, but the parking time will be calculated separately according to the expected rates.

Parking rules to always be respected

In any case (parking or end of rental), it is obligatory to respect the Highway Code.

Parking incorrectly may result in fines or penalties for you.

For Rental Booking, driving and parking time are included in your packages. Pick-up and return locations are selected during booking from the options available in the app.

• In public areas where parking is free
• In car parks with white lines
• In car parks with blue lines, without the need for payment

• In dangerous places or places that obstruct traffic: intersections, traffic lights, double rows
• In private areas or areas where parking is prohibited: garages, courtyards, reserved areas
• In reserved places:
  • for disabled people
  • on access ramps
  • on pedestrian crossings
  • on cycle paths
• On the sidewalk, even partially
• In front of hospitals, barracks, schools or public buildings
• In areas without GPS coverage, where the app does not correctly detect the position
• Wherever it is prohibited by the Highway Code or municipal regulations

Parking correctly is essential for everyone's safety, decency urban and to guarantee an efficient and punctual service.
We thank you for your cooperation!

Yes. During your rental, you can park the vehicle temporarily, even outside the operating area, provided that it is parked correctly and in compliance with local parking regulations.

While the vehicle is parked, your rental remains active and a specific per-minute parking rate applies. The rate varies depending on the type of vehicle you are using.

Before starting your rental, always check the applicable rate in the Rates section of the app.

With Rental Booking, both driving and parking time are included in the purchased packages, with no additional charges for usage time.

Yes. It is possible to rent Pikyrent vehicles in the following cases:

• with a valid international driving permit;
• with a license issued by a member state of the European Union;
• with a license from a non-European state, accompanied by a sworn translation into Italian.

For further information, you can contact Pikyrent Customer Service:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

The possibility of circulating on certain roads depends on the category of the vehicle used:

• L6 category vehicles (such as AMI, AMI Cargo, Topolino and Scooter Super Soco):
  they cannot circulate on ring roads, expressways, motorways and, in general, on all roads where there is a displacement limitation.
• Vehicles of L7 category (such as ZD microcars):
  can circulate on ring roads and expressways, but are not allowed on motorways.
• M1 category vehicles (such as Dacia Spring):
  can circulate on all roads, including ring roads, expressways and motorways.

How old do I have to be to be able to drive a Piky Microcar, Car or Scooter?

• To use any vehicle Pikyrent is You must be 18 years of age, as required by the Service Regulations.
• The Regulations must be read and accepted at the time of registration via the app.

In the event of an accident during the rental, it is important to act promptly. Here's what to do:

Immediately contact Pikyrent Customer Service, describing:

• how the accident happened,
• visible damage to the vehicle,
• the exact address where the vehicle is located.

Stay at the scene of the accident until the Pikyrent operator arrives, unless you need urgent medical assistance. In this case, call for help immediately.

If the accident involves unidentified vehicles, you will still be covered by the insurance, but an excess will be applied to you.

Remember to:

• report the incident to the competent authority,
• fill in the CID form if possible,
• send us all the documentation relating to the accident by email to support@pikyrent.com
• send the original paper copy to the administrative headquarters:

Pikyrent Srl
Milanofiori Palazzo Q5
Strada 4, SN
20089 Rozzano (MI) – Italy