With Pikyrent, inviting your friends pays off: the more friends sign up, the more free minutes you get for your rentals!

It’s quick and easy:

• If you’re already registered, you’ll find your invite code in the Profile section of the app.
• Share it with a friend: when they sign up and enter your code, they’ll immediately receive 20 free rental minutes.
• Once your friend completes their first rental on any vehicle in the fleet, you’ll also receive a 20-minute free rental voucher.

Vouchers are credited directly in the app, in the “Offers and Discounts” section. To redeem them, simply click on “Redeem Voucher”.

Pikyrent activates dynamic promotions that reduce rental costs on selected vehicles in the fleet.
Look for the vehicles marked with the “SALE” label on the map and discover the discounted rate that applies when renting that specific vehicle.
Check the map frequently: offers change regularly and discounted vehicles disappear quickly!

If you sign up on the app and complete your profile, you’ll immediately receive a welcome voucher with 20 free rental minutes.
To get it, simply complete the registration by entering your driver’s license and payment method. The voucher must be redeemed before your first rental by tapping the “Redeem Voucher” button.

Pikyrent has activated agreements with various universities and polytechnic schools.
If you’re a student or employee of a participating institution, you can use the service at discounted rates.

How to activate the agreement:

1. Register on the Pikyrent app using your university email address (student or staff).
2. Go to the “Offers and Discounts” section of the app.
3. Select “Partnerships,” enter the code provided by your university, and upload an ID document if required.

The discount applies to all components: unlock, rental, reservation, and stopover.

Check your university’s website for full details and the discount code.

Pikyrent has launched an exclusive promotion in collaboration with Trenitalia and Ferrovie del Sud Est (FSE).
If you reach a city served by Pikyrent using a Trenitalia or FSE regional train ticket, you can get a 30% discount on a Pikyrent ride (scooter, microcar, or car).

How to activate the promotion:

1. Register on the Pikyrent app and complete all required steps (if you haven’t already).
2. Go to the “Offers and Discounts” section of the app.
3. Click on the “Voucher” tab and enter your Trenitalia or FSE ticket code.

The 30% discount applies to all parts of the trip: unlock, rental, reservation, and stopover.
Each ticket is valid for one rental, on any Pikyrent vehicle.
To use the promotion, you must have at least €7 in your wallet.

The discount cannot be combined with other promotions or ongoing offers.

Pikyrent rewards the most active users of the week with a special promotion for those who choose 100% electric and shared mobility.

Every week, the user who completes the highest number of #green trips with Pikyrent receives a cashback voucher worth 10% of the total rental cost from the previous 7 days.

The following Monday, the winner will receive an email with instructions to redeem the reward and keep moving freely with Pikyrent’s electric fleet.

Join the sustainable mobility movement. You could be the next Pikyuser of the Week!

With Pikyrent, you can cancel out the unlock fee simply by ending your rental at one of our dedicated hubs.

Look for the “P” icon on the map and park there at the end of your ride – we’ll refund the unlock fee directly to your wallet.

Downloading the Pikyrent app is super easy!
Just one click, depending on your device:

📱 If you have an Android smartphone or tablet
Download the app from the Google Play Store:
👉 https://play.google.com/store/apps/details?id=com.pikyrent.app&gl=IT

🍎 If you have an iPhone or iPad (iOS)
Download the app from the App Store:
👉 https://apps.apple.com/sk/app/pikyrent-urban-mobility/id1596489834

Once downloaded, register and start moving freely with Pikyrent!

Registering with Pikyrent is quick and easy.
Here are the steps to start using our electric sharing vehicles:

1. Download the Pikyrent app and fill in the registration form with your personal details, email, phone number, and a password.
2. After entering your contact info, we need to verify your phone number and email.
   • To verify your phone number, you’ll receive an SMS with a verification code to enter in the app to confirm your registration.
   • If you don’t receive the code, go back to the form and click “Resend SMS.”
3. To verify your email address, you’ll receive an email with a verification code that you must enter in the app.
   • If you don’t see the email, check your Spam folder.
4. To complete your registration and start renting right away, you’ll be asked to:
   • Enter your driver’s license details (number, issuing authority, expiration date);
   • Upload a front and back photo of your license;
   • Upload a selfie holding your license for identity verification;
   • Add a valid payment method.

Once your data is verified, you can start moving smart and electric with Pikyrent!

Yes, you can request the deletion of your account directly from the app by following these steps:

Menu → Profile → Personal Data → Delete Profile

Your data will be managed and deleted according to the General Terms and Conditions and in compliance with Articles 17 and following of the GDPR.

Absolutely! If you’re not ready to start the rental immediately, you can reserve the vehicle for up to 20 minutes at a discounted rate. During this time, the vehicle will be reserved just for you and cannot be rented by others.

If you don’t start the rental within 20 minutes, the vehicle will automatically return to the map and become available to other users.

To reserve, select the desired vehicle on the Pikyrent app map and tap the “Reserve” button.

Of course! In the app, under the Profile section, you can view your complete Pikyrent rental history.

You’ll find all the key information: start and end time and date, duration, kilometers traveled, total cost, and other details related to your rentals.

The service is available in Milan, Turin and Bari. In all cities it operates in a free-floating mode, and the blue area highlighted on the app’s map indicates the operational zone where you can start and end your rental.

Yes! Pikyrent offers flexible packages and subscriptions designed to help you save on the service.

You can choose from:

• Minutes packages for rental and/or parking at discounted rates
• Unlock packages at reduced prices
• Convenient daily subscriptions
• A monthly subscription that rewards loyalty and renews automatically

Most offers are differentiated based on the type of vehicle: car, microcar, or scooter.
Make sure to read the disclaimers for each subscription or package to understand the specific conditions.
Open the app and check the Subscriptions section to find the best plan for you.

All details and conditions are available directly in the app.
By tapping on each option, you’ll see a summary screen with a description of the included benefits, usage methods, and scope.

To view the full terms and conditions, tap “visit the section” at the bottom of the page — you’ll be redirected to a dedicated area where all main terms are clearly listed.

Before starting any rental, always check that:

• Your wallet contains the minimum required credit;
• The type of vehicle included in the subscription or package is actually available in your city.

⚠️ Subscriptions or packages purchased by mistake are non-refundable.

We offer a wide range of subscriptions and packages tailored to suit every Pikyuser’s needs, with prices varying depending on the option you choose.

You’ll find:

• Hour-based packages, valid for 24 hours or pay-as-you-go
• Unlock packages
• Daily or monthly subscriptions

Each has its own pricing, but all offer savings compared to standard rates!

To see all available rates and included benefits, open the app, go to the Menu, and access the Subscriptions section.

The rental cost depends on the type of vehicle selected — scooter, microcar, or car — and on the duration of use.

Each rental includes:

• An unlock fee, followed by
• A per-minute rate, which varies depending on the vehicle category

You pay only for actual usage time — it’s a simple, transparent pay-as-you-go model.

Want to save money? Choose from our packages and subscriptions — designed to make your ride smarter, greener, and stress-free.

If you have any questions or something doesn’t add up, you can contact our Customer Support, available 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

Our team is here to help with anything you need.

No, you do not need to pay a security deposit like traditional car or scooter rentals.

However, upon registration, the app makes an initial €10 top-up, charged to the payment method provided (credit, debit, prepaid card, or PayPal).

For each rental, your in-app wallet must contain at least:

• €7 for a microcar or car
• €3 for a scooter

These amounts must be available before starting any rental, even if you have an active package or subscription.

No. Wallet credit cannot be refunded to the credit or prepaid card provided by the user, as stated in the Terms & Conditions and Service Regulations agreed upon at registration.

The remaining amount will stay available in your wallet for future use — until you fully close your account.

The Piky Car ZD model operates like an automatic car and also does not require a key.
Once the rental starts via the app, the lights and dashboard will activate automatically, and the central lock will unlock. You can then open the door and get in.

The gear modes are selected using buttons located in the center console.

To select a gear:

1. Press the brake pedal
2. Press the desired button:

• • D = drive
  • R = reverse
  • N = neutral

To switch from D to R or vice versa, you must first pass through neutral (N) — for safety, direct shifting is not allowed.

Once the gear is selected, press the accelerator to start driving.
The vehicle is equipped with turn signals, hazard lights, and an audible horn.

⚠️ Important: Like all electric vehicles, the Piky Car ZD has very responsive acceleration from a stop. Please handle the throttle carefully, especially at the beginning.

Driving a Piky Scooter is easy: it works like a standard scooter, but with no key.

Once the rental starts via the app:

1. Tap “Open top case” to unlock and retrieve one or both helmets.
2. Close the top case firmly.
3. The dashboard and lights will turn on automatically.
4. You’re now ready to ride!

CUX Super Soco Model

To start riding:
• Make sure the green READY light is displayed on the dashboard.
• If not, make sure the kickstand is up and the scooter is upright.
• If READY still doesn’t appear, press the ⚡ button and pull both brake levers simultaneously.
• Once READY appears, rotate the throttle to ride.

There is only one driving mode — no gears to select.

Next Model

To start riding:
• Press the P button near the handlebar.
• Make sure the kickstand is up and the scooter is upright.
• Then, rotate the throttle to begin moving.

Also in this model, driving mode is automatic and unique.

Govecs Model

To start riding:

1. Move the red switch (on the right side of the handlebar) first to the left, then to the right.
   ⚠️ If the switch is already to the right at the start, the scooter will not start — you must first move it left to correctly activate the system.
2. Ensure the kickstand is up and the scooter is stable and upright.
3. The scooter has an automatic, single-speed mode: just gently rotate the throttle to go.

All Piky Scooters are equipped with turn signals, hazard lights, and an audible horn.

⚠️ Important: As with all electric vehicles, Piky Scooters have very quick acceleration from a stop.
Use the throttle gently, especially during initial movement.

⚠️ Never twist the throttle before the rental is active and the scooter is fully powered on.

Driving a Piky Car is easy: the operation is similar to an automatic transmission vehicle, but instead of a key you’ll find a rotary switch.

1. Starting the rental
   After starting the rental via the app, the central locking system will unlock.
   You can then get inside, close the doors, and fasten your seatbelt (the car will not start unless the seatbelt is fastened).
2. Turning on the vehicle
   Turn the rotary switch (where the ignition key would be) clockwise twice.
   Set the gear selector to “N.” The selector varies depending on the model: you may find a knob to turn or a lever to push.
   Then press and hold the brake pedal while turning the switch once more to simulate starting the engine.
   If everything was done correctly, the green “READY” message will appear steadily on the display.
3. In case of error
   If the “READY” message is flashing, it means something was done incorrectly. In this case:
   • release the brake pedal
   • turn the switch counterclockwise to turn off the dashboard
   • repeat the procedure from step
4. Selecting the gear
   While holding the brake pedal, use the gear selector to choose the driving mode:
   • • D = drive
     • R = reverse
     • N = neutral
5. Starting to drive
   After selecting the gear, gently press the accelerator pedal to start driving.
6. Onboard features
   Piky Cars are equipped with turn indicators, hazard lights, and a horn.

Important note
Being an electric vehicle, the Piky Car has a very quick take-off. We recommend pressing the accelerator gently, especially when starting from a stop.

1. Open the Pikyrent app and check the map for available vehicles.
2. Reach the nearest microcar and, once within one meter of the vehicle, press “Start Rental”.
3. Alternatively, if you’re already next to the vehicle, scan the QR code on the windshield to begin your rental.

If the app shows the vehicle is not available, it could be due to one of the following reasons:

• low battery
• the vehicle is under maintenance
• it’s already reserved by another user

In this case, choose another vehicle from the map and repeat the process.
If the vehicle is available, the door will unlock automatically and the dashboard will turn on.
At this point, you can get in and begin your ride.

1. Open the Pikyrent app and check the map to locate the nearest scooter.
2. Once you reach it and are within one meter, tap “Start Rental“.
3. Alternatively, scan the QR code on the scooter to begin your rental.

If the app says “vehicle not available for rental,” it could be for one of the following reasons:

• the battery is low
• it is undergoing maintenance
• it has already been reserved by another user

If so, select another available scooter on the map and repeat the procedure.
If the vehicle is available:

• tap “Open Top Case” to access the helmet
• detach the helmet from the security cable (for CUX or Next models)
• properly close the top case
• get on the scooter and start your ride

Open the map in the Pikyrent app, locate the nearest available vehicle, and when you’re within 1 meter, press the “Start Rental” button.
If you are already next to a Pikyrent car, you can scan the QR code directly.

If the app shows “vehicle not available for rental,” it might be due to low battery, maintenance, or an existing reservation by another user.
Find another vehicle and repeat the procedure.

If the vehicle is available and the rental has started, follow these steps:

• close all doors
• with the brake pedal pressed, set the gear knob to N
• with the brake pedal still pressed, turn the ignition switch to start the engine
• a blinking green OK will appear on the display. Wait until it becomes steady
• with the brake still pressed, switch the gear knob to D
• start driving
• at the end of your ride, after parking, set the gear to N
• close the windows using the appropriate buttons (this cannot be done when the car is off)
• exit the vehicle, close the doors, and end the rental in the app

If you’re unable to complete the rental, check for the following:

• You’re outside the operational area
  You may be trying to end the rental outside the service coverage area. Check the app map to ensure you’re within the Operational Zone. If not, move to an authorized area.
• Weak GPS signal
  You might be in an area with poor GPS reception. Try moving a few meters and retry the operation.
• No internet connection or unstable signal
  If either the vehicle or your phone lacks a stable internet connection, the system may not be able to complete the rental. Move to a better coverage area and try again.
  Note: in underground areas like garages, GPS or internet might be unavailable. Move outside to end the rental correctly.
• Missing rental-end photos
  Ending the rental requires uploading the mandatory photos via the app. Make sure you’ve followed the full procedure.
• Specific vehicle requirements:
• • If using a Piky Car or Microcar:
    • engage the handbrake
    • close both doors
    • close all windows
  • If using a Piky Scooter:
    • if helmets were used, secure them with the safety cables in the top case (for CUX and NEXT models)
    • properly close the top case
    • place the scooter on its kickstand

Still having trouble?
Contact our Customer Service, available 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We’re here to help you anytime.

Contact our Customer Service, available 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We’re here to help you anytime.

If you notice visible damage once you reach the vehicle selected on the map, immediately report it via the app and choose another available vehicle nearby.

Alternatively, you can contact our Customer Service, available every day, 24/7:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929

We’re always here to support you.

No. The Piky Cargo is approved for one person only — the driver. Transporting passengers is not allowed, as there is no second seat.

The Piky Cargo is designed for urban transport of light items and equipment. It’s ideal for carrying:

• small packages or parcels
• grocery bags
• travel trolleys or duffel bags
• work cases or toolboxes
• small to medium-sized equipment

It’s the perfect vehicle for professionals who need to transport tools or equipment across the city.
It’s also very convenient for those delivering goods on behalf of shops, supermarkets, or restaurants.

The cargo area can hold up to 140 kg.
The horizontal shelf covering the load area has a dedicated section for holding documents like delivery notes, order books, or tablets, and can support up to 40 kg.
There is also a closed and separate storage compartment, useful for safely storing items such as smartphones, glasses, or small tools. The compartment opens with a button.

The Piky Cargo offers 260 liters of cargo space, located to the right of the driver, where the passenger seat would usually be. This area has been replaced by a modular and protected container divided into 7 practical compartments for better load organization.

The bottom shelf of the container can be adjusted to two positions:

• It can be raised and locked vertically
• Or lowered horizontally to align with the vehicle floor

When lowered, the load length extends to over 1.20 meters, ideal for carrying longer or bulkier items.

Yes. The Piky Cargo is designed to ensure maximum safety even while transporting materials.

A vertical partition wall separates the cargo area from the driver’s seat. This barrier is designed to:

• protect the driver from the load in case of sudden stops or sharp turns
• provide sufficient space for transporting items
• ensure driving comfort

To enhance load stability, there are hooks to fasten tie-down straps, ideal for securing fragile or unstable items.

The partition wall has a height designed to stay below the window line, allowing for 360° visibility, which is essential for safe city driving.

If you’ve received a voucher, you can redeem it directly from the Pikyrent app in just a few steps:

1. Open the app and go to the “Offers & Promotions” section
2. Select “Voucher” from the top menu, enter the code, and press “Redeem”

Once activated, the voucher value (in minutes or money) will be automatically credited to your profile. You can use it for one or more rentals, depending on the remaining balance. The value will be deducted automatically with each use, until fully consumed.

Important note: to rent or reserve a vehicle, you still need to have credit in your wallet, even if the cost of the rental will then be covered (partially or entirely) by the voucher.

With Pikyrent, you can park freely, as long as you follow a few essential rules:

If you want to end your rental:

• Make sure you’re inside the operational area, highlighted in blue on the app map.
• You cannot end your rental outside of the operational area.

If you want to pause your rental:

• You can park outside the operational area, but the pause time will be billed separately according to the current rates.

Parking rules to always respect
In all cases (pause or end of rental), the Highway Code must be followed.
Incorrect parking may result in fines or penalties charged to you.

• In public areas where parking is allowed
• In white-striped parking zones
• In blue-striped parking zones, without payment required

• In dangerous spots or places that obstruct traffic: intersections, traffic lights, double parking
• In private areas or no-parking zones: garages, courtyards, restricted areas
• In spaces reserved for:
  • people with disabilities
  • access ramps
  • pedestrian crossings
  • cycle lanes
• On sidewalks, even partially
• In front of hospitals, police stations, schools, or public buildings
• In areas without GPS coverage where the app cannot detect the position
• Anywhere forbidden by the Highway Code or local regulations

Proper parking is essential for everyone’s safety, urban decorum, and to ensure an efficient and punctual service.
Thank you for your cooperation!

• A Piky Cargo is easy to identify. On the road, you’ll recognize it by its dedicated livery, featuring the word “Cargo” and a package icon on the vehicle.
• Inside the Pikyrent app, once you select the vehicle on the map, a model preview will appear so you can easily verify whether it is a Piky Cargo.

• When you’re out and about and see a Pikyrent microcar, you can recognize the ZD model by its black base color, which distinguishes it from the other vehicles in the fleet.
• Inside the Pikyrent app, once you select the vehicle on the map, a preview of the model will appear so you can confirm that it is indeed a Piky ZD.

Yes, you can rent Pikyrent vehicles if you have:

• a valid international driving permit;
• a license issued by an EU Member State;
• a license from a non-EU country, accompanied by a certified Italian translation.

For further information, you can contact Pikyrent Customer Service:

• Toll-free number: 800 078 506
• WhatsApp: 345 457 2929
• Email: support@pikyrent.com

If you’re involved in an accident during a rental, it’s important to act quickly. Here’s what to do:

Immediately contact Pikyrent Customer Service and describe:

• how the accident occurred,
• the visible damage to the vehicle,
• the exact location of the vehicle.

Stay at the scene of the accident until a Pikyrent operator arrives, unless you require urgent medical assistance. In that case, call emergency services right away.

If the accident involves unidentified vehicles, you will still be covered by insurance, but a deductible will apply.

Remember to:

• report the incident to the relevant authorities,
• fill out the CID accident report form, if possible,
• send all accident documentation by email to: support@pikyrent.com
• send the original paper copy by post to the administrative headquarters:

Pikyrent Srl
Milanofiori Palazzo Q6
Strada 4, SN
20089 Rozzano (MI) – Italy